1. What is SD-WAN, and how can it benefit my business?

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SD-WAN (Software-Defined Wide Area Network) is designed to optimise network performance by intelligently directing traffic based on real-time needs. It enables reliable, high-speed connections across multiple locations, reduces costs, and provides centralised management, which is valuable for businesses of all sizes.

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2. What are the differences between the EtherWAN Connect and EtherWAN Pro models?

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EtherWAN Connect models (Lite, Plus, Max) are ideal for small to mid-sized businesses that need reliable connectivity with essential traffic management and security features. EtherWAN Pro models (Lite, Plus, Max) are geared toward larger or more security-focused businesses, offering advanced SD-WAN functionality, and comprehensive security features.

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3. How do I choose between Lite, Plus, and Max models in each series?

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Lite models offer essential SD-WAN functionality, Plus models add features like traffic prioritisation for critical applications, and Max models provide enterprise-grade performance, high availability, and the most comprehensive security options. This tiered approach helps match the right model to your specific connectivity and security needs.

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4. Is hardware included in the base price?

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Yes, each model includes necessary SD-WAN hardware suitable for the service level, such as routers and gateways. Additional or upgraded hardware can be added as needed.

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5. How does EtherWorks monitor and manage my SD-WAN network?

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All models come with proactive monitoring through our centralised cloud platform, providing real-time visibility into network performance. We also include basic reporting, with the option for detailed analytics as an add-on.

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6. Can I expand my SD-WAN as my business grows?

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Yes, both EtherWAN Connect and EtherWAN Pro models are scalable. Additional sites, devices, or users can be added without significant reconfiguration, ensuring your SD-WAN solution grows with your business.

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7. What’s included in the EtherWAN Pro Max model?

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EtherWAN Pro Max is the top-tier model, providing enterprise-grade connectivity with dual Meraki appliances, high availability, advanced threat protection, and the highest level of traffic optimisation and security controls. It’s ideal for large, distributed businesses needing top-tier performance and reliability.

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8. Do all models include VPN capabilities?

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Yes, all six models offer secure VPN functionality. The Pro models include advanced VPN capabilities and optional Zero Trust Network Access for enhanced security.

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9. How are these solutions priced?

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Each model is priced per site, allowing for transparent and predictable monthly costs. The cost varies based on the selected model, site count, and any additional services or customisations.

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10. What kind of support is available with these solutions?

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EtherWorks offers 9x5 support for all models, with an option to add 24/7 support if needed. Customers can also access our self-service portal for managing tickets and viewing updates.

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11. Are there add-on options for these solutions?

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Yes, we offer a range of add-ons, including advanced threat protection, high availability/redundancy, secure remote access with MFA, VoIP services, and cloud integration. These add-ons allow you to tailor the solution to meet your business needs.

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12. How does SD-WAN improve connectivity for distributed teams and remote workers?

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Our SD-WAN solutions are optimised for remote access, ensuring secure, high-performance connections for employees working remotely. The Pro models provide additional security options and allow granular access control for different user groups.

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13. What are the main differences between the EtherWAN Connect Max and EtherWAN Pro Max models?

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The EtherWAN Connect Max is designed for high-capacity environments, with robust connectivity and basic traffic prioritisation. The EtherWAN Pro Max adds enterprise-level features, including dual appliances for redundancy, higher security capabilities, and more granular traffic and application control, making it ideal for larger or security-focused businesses.

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14. How does EtherWorks ensure reliable connectivity across multiple sites?

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EtherWorks SD-WAN solutions use intelligent traffic routing, redundancy, and real-time performance monitoring. The Pro models offer additional support for high availability, ensuring continuous uptime for critical applications.

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15. What type of cloud integration is available with the SD-WAN solutions?

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Both Connect and Pro models can integrate with cloud platforms like AWS, Azure, and Google Cloud. This integration provides optimised access to cloud services, streamlines management, and supports multi-cloud environments.

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16. What kind of network security is included in each model?

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All models include firewall protection and encrypted VPNs. The Pro models provide additional security, including advanced threat detection, and IDS/IPS options, for a comprehensive security framework.

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17. How long does deployment typically take?

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Smaller setups (Lite models) can often be deployed within days/weeks, while more complex solutions (Max models) may require additional time for configuration, testing, and customisation.

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18. Can I get a free consultation to determine the right model for my business?

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Absolutely! Contact us to schedule a consultation. Our team will assess your needs and help you select the most suitable EtherWAN SD-WAN model for your business.